Our policy on cancellations and refunds across all AllyMerci departments and services.
AllyMerci provides professional services — including AI Voice Calling, WhatsApp Automation, Website & App Development, Social Media Management, Performance Marketing, and Company Registration / Virtual Office assistance. Because our Services involve dedicated time, custom strategy, and resource allocation from the moment an engagement begins, our refund policy differs from that of physical product purchases.
Once a project, campaign, automation build, or registration filing has commenced, the amount paid is non-refundable. This applies across all departments — including but not limited to AI agent setup, WhatsApp bot development, website/app development sprints, social media content production, ad campaign launches, and government filings submitted on your behalf.
This policy exists because our team begins allocating time, tools, third-party costs (e.g. ad platform spend, government filing fees, software licensing), and strategic resources as soon as onboarding is confirmed — regardless of project stage.
If you wish to cancel an engagement before any work has started (i.e. before onboarding, strategy calls, or asset creation has begun), please contact us within 48 hours of payment at hello@allymerci.com. We will assess such requests on a case-by-case basis.
For AllyMerci Ventures (company registration, GST, trademark filings), any government fees, stamp duty, or statutory charges already paid to third-party authorities are non-refundable once submitted, as these are remitted directly to government bodies and are outside our control.
For AllyMerci Growth, any advertising budget already spent on Meta, Google, or other platforms during an active campaign is non-refundable, as these funds are paid directly to the advertising platforms and cannot be recovered.
For ongoing monthly services (e.g. Social Media Management, GST compliance retainers, ongoing ad management), the current billing cycle is non-refundable once it has started. You may cancel future billing cycles by providing written notice at least 15 days before the next billing date.
If you are unsatisfied with a deliverable, please reach out to your dedicated account manager. We will work with you to revise, adjust, or realign the work to meet the agreed scope. Refunds are not provided for subjective creative preferences once work has been delivered as per the agreed brief.
In the rare case that AllyMerci is unable to begin or deliver an agreed service due to reasons solely attributable to us, a pro-rated refund for undelivered work may be issued at our discretion, following a review of the specific engagement.
All cancellation or refund-related queries must be submitted in writing to hello@allymerci.com with your project/order details. We aim to respond to all requests within 5 business days.
AllyMerci reserves the right to update this Refund Policy at any time. The policy in effect at the time of your service agreement will apply to that engagement.